Returns & Exchanges

At The Living Urn, we want you to feel confident in your purchase as you honor your loved one. If you are not completely satisfied, we offer a 30-day return window for unused products in their original packaging.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone to initiate your return request and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the unused item in its original box, ensuring all components and instructional materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.